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Continue reading →: Help Desk: You Said ‘Let’s Circle Back’ and Meant ‘Never.’I told my coworker we’d “circle back” on something. That was three weeks ago. We haven’t circled. We haven’t even pivoted. Did I just lie in business casual?
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Continue reading →: Training Module: The Notification TriageObjective: Help users categorize alerts into “stop,” “see later,” and “never again” with a blunt system.





