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Continue reading →: Help Desk: You Keep Editing the Message Instead of Sending ItI drafted a text to my friend. Then I rewrote it. Then I deleted it. Then I rewrote it again, but funnier. Then I added an emoji. Then I deleted the emoji because maybe it was “too much.”
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Continue reading →: Over-Customization FatigueObjective: Prevent user paralysis due to unlimited personalization features.






